Store Terms and Conditions

ILABS ONLINE STORE TERMS AND CONDITIONS

Chapter 1. General provisions

1. These terms and conditions (hereinafter: the “Terms and Conditions”) set out the rules for using the online store operated under the ILABS brand (hereinafter: the “Store”), available at https://ilabs.shop.pl.
2. The Terms and Conditions are made available to the Customer free of charge before the contract is concluded, in a manner that allows them to be obtained, reproduced and saved.
3. The Store sells products including, in particular: (a) research peptides, (b) products supporting sport and physical activity, including, in the future, dietary supplements (if introduced into the range).
4. The Store sells within the territory of the Republic of Poland and may also sell to other countries under the rules set out in the Terms and Conditions.
5. The Terms and Conditions form an integral part of the sales contract concluded between the Customer and the Seller.
6. The Customer must use the Store in accordance with the law, the Terms and Conditions and good practice, and with respect for the rights of third parties.
7. The provisions of the Terms and Conditions are not intended to exclude or limit the rights of Consumers and Privileged Entrepreneurs arising from mandatory provisions of law.

Chapter 2. Definitions

For the purposes of the Terms and Conditions, the following terms have the meanings set out below:

1. Seller – the entity operating the Store, whose identification details are provided in Chapter 10 of the Terms and Conditions.
2. Store – the ILABS online store available at the address specified in Chapter 1, paragraph 1.
3. Customer – a natural person, legal person or organisational unit with legal capacity using the Store, including placing an Order.
4. Consumer – a natural person making a purchase in the Store that is not directly related to their business or professional activity.
5. Entrepreneur – a natural person, legal person or organisational unit conducting business or professional activity.
6. Privileged Entrepreneur – a natural person concluding a contract directly related to their business activity, where the content of the contract indicates that it is not of a professional nature for that person.
7. Goods / Product – a movable item offered in the Store, including, in particular, research products and (in the future) dietary supplements.
8. Sales Contract / Contract – a distance contract concluded between the Seller and the Customer as a result of placing an Order.
9. Order – a declaration of intent by the Customer aimed directly at concluding a Contract, including, in particular, the selection of Goods, quantity, delivery method and payment method.
10. Account – an electronic service allowing the Customer to use additional Store features, including, in particular, viewing their Order history.
11. Business Day – a day from Monday to Friday, excluding public holidays.
12. Durable Medium – a material or tool allowing information to be stored in a manner that enables access to it in the future, in particular an email message.
13. Force Majeure – an external event beyond the parties’ control that could not have been foreseen or prevented, including, in particular: natural disasters, strikes, power outages, information and communication system failures, actions of state authorities and transport restrictions.

Chapter 3. Technical requirements and rules for using the Store

1. To use the Store, the following are required:
   1. a device with Internet access (computer, tablet, smartphone),
   2. an up-to-date web browser,
   3. an active email address.
2. Cookies and JavaScript may need to be enabled for certain Store features to work properly.
3. The Customer must not provide unlawful content, in particular through forms available in the Store (e.g. the review form or contact form).
4. The Customer must refrain from activities that may disrupt the proper functioning of the Store, including, in particular:
   1. hacking, scraping or penetration testing without the Seller’s consent,
   2. attempts to bypass security measures,
   3. activities involving the generation of large volumes of requests to the Store’s system.
5. The Seller may temporarily suspend access to the Store in the event of:
   1. the need to carry out maintenance or upgrades,
   2. a technical failure,
   3. Force Majeure.

Chapter 4. Information obligations – summary for the Customer

1. The Seller informs the Customer that:
   1. Contracts are concluded remotely through the Store;
   2. the Store allows Orders to be placed around the clock, subject to technical interruptions;
   3. the Contract is concluded once the Seller confirms acceptance of the Order for fulfilment;
   4. the prices of Goods are gross prices (including VAT), unless stated otherwise;
   5. delivery costs are shown separately in the shopping cart;
   6. Consumers and Privileged Entrepreneurs have the right to withdraw from the Contract within 14 days, subject to exceptions provided for by law;
   7. complaints are reviewed within 14 days of receipt;
   8. the Seller’s details and contact information are provided in Chapter 10 of the Terms and Conditions.
2. The Seller informs the Customer that certain Goods (in particular research products) may be subject to specific rules for use and storage, which the Customer must follow.

Chapter 5. Nature of the products – specific information (research peptides and products for athletes)

1. The Store may offer products intended for research purposes, including, in particular, research peptides.
2. Unless expressly stated otherwise in the product description, products described as “for research”, “research use only”, “laboratory use” or with a similar intended purpose:
   1. are not intended for consumption,
   2. are not intended for use in humans or animals,
   3. may only be used in laboratory and research settings, in accordance with their intended purpose.
3. By placing an Order, the Customer confirms that they:
   1. have read the information on the intended purpose of the Goods,
   2. are purchasing the Goods in accordance with their intended purpose,
   3. are aware that improper use may lead to harm and legal consequences.
4. Information published in the Store, including product descriptions, is for informational purposes and does not constitute medical, pharmaceutical or dietary advice.
5. The Store does not provide medical, dietary or therapeutic advisory services.
6. The Customer must read the product description, its intended purpose and the recommendations on the packaging before purchasing and before use.
7. Goods should be stored in accordance with the information provided on the packaging and/or in the product description. The Seller is not liable for deterioration in the quality of the Goods resulting from improper storage after the parcel has been delivered to the Customer.
8. The Seller may refuse to fulfil an Order or cancel it in whole or in part if:
   1. there is reasonable suspicion that the Order is being placed for a purpose that is unlawful or inconsistent with the product’s intended purpose,
   2. the Customer attempts to make a wholesale purchase in a manner that may breach safety rules or create a risk of abuse,
   3. the Customer’s details raise reasonable doubts as to their accuracy or completeness.
9. If an Order is cancelled after payment has been made, the Seller will refund the amount corresponding to the cancelled part of the Order without delay, no later than within 14 days.

Chapter 6. Customer Account

1. The Store allows Orders to be placed:
   1. without registration,
   2. after creating an Account.
2. Creating an Account is voluntary and free of charge.
3. Account registration is a one-time process. Login credentials consist of an email address and a password chosen by the Customer.
4. The Store may allow Customers to log in to their Account through external providers (e.g. Google, social media), if this feature is available.
5. The Account allows, in particular:
   a. viewing Order history,
   b. saving shipping details,
   c. streamlining the shopping process.
6. The Customer may close their Account at any time without giving a reason by sending an email to the contact address specified in Chapter 10.
7. The Seller may block the Customer’s Account or restrict its functionality in the event of a serious breach of the Terms and Conditions or the law, in particular where the Customer:
   a. provides false information,
   b. engages in activities that may disrupt the operation of the Store,
   c. publishes unlawful content,
   d. repeatedly fails to accept cash-on-delivery parcels or otherwise causes the Seller to incur costs,
   e. engages in activities indicating an attempt at abuse.
8. Blocking the Account does not affect the performance of Contracts concluded before the block, unless the law permits refusal to fulfil or cancellation of an Order.

Chapter 7. Conclusion of the sales contract

1. Product information in the Store, in particular descriptions, properties and prices, constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
2. To place an Order, the Customer:
   a. selects the Goods,
   b. adds the Goods to the shopping cart,
   c. selects the delivery and payment methods,
   d. provides the details required to fulfil the Order,
   e. confirms the Order using the “Buy and pay” button (or an equivalent).
3. Placing an Order means:
   a. making an offer to conclude a Contract,
   b. an obligation to pay the price of the Goods and delivery costs.
4. The Contract is concluded when the Seller confirms acceptance of the Order for fulfilment (by email).
5. The Seller may refuse to accept an Order for fulfilment if:
   a. the Goods are unavailable,
   b. a pricing or technical error occurs in the Store,
   c. the Customer provides incomplete or incorrect details,
   d. the Order raises reasonable doubts as to its legality, intended purpose or compliance with the Terms and Conditions.
6. The Seller provides the Customer with confirmation of the conclusion of the Contract on a Durable Medium no later than when the Goods are delivered.
7. The Seller is not liable for non-delivery of a parcel or delays resulting from the Customer providing an incorrect or incomplete address.

Chapter 8. Prices, promotions, discounts, pricing errors and payment methods

1. The prices of Goods are stated in Polish zlotys (PLN) and are gross prices (including VAT), unless stated otherwise.
2. Delivery costs are shown separately in the shopping cart, depending on the selected delivery method.
3. The Seller may offer promotions, discounts, promotional codes, loyalty programmes, limited-time offers or other marketing campaigns under the rules specified in the Store and in the Terms and Conditions.
4. Promotions and discounts:
   a. may be limited by time, quantity or product range,
   b. may not be combined unless expressly stated otherwise,
   c. may end early due to stock depletion or important organisational reasons.
5. Discount codes:
   a. may be single-use or reusable,
   b. may require a minimum shopping cart value,
   c. cannot be exchanged for cash or other benefits.
6. Free items, gifts and products added to an Order as part of a promotion:
   a. cannot be exchanged for cash,
   b. may depend on the shopping cart value or fulfilment of the promotion conditions,
   c. in the event of withdrawal from the Contract, the Seller may require the free item to be returned if it was granted subject to the Order.
7. In the event of obvious errors (including pricing errors), in particular where the price is substantially understated or contains a technical error, the Seller reserves the right to refuse to accept an Order for fulfilment or to cancel an Order, while promptly refunding any payments made.
8. Available payment methods are listed in the Store and may include, in particular:
   a. instant online bank transfer,
   b. BLIK,
   c. card payment,
   d. digital wallet payment,
   e. cash on delivery (if this option is available for the Order concerned).
9. The Seller may restrict the availability of cash on delivery, in particular in the event of:
   a. a high-value Order,
   b. suspected abuse,
   c. previous cash-on-delivery parcels not accepted by the Customer.
10. The Seller may issue a VAT invoice if the Customer provides the details required to issue it when placing the Order.
11. The Customer accepts the possibility of receiving documents (e.g. confirmations, invoices) electronically, provided that the law permits this form.

Chapter 9. Delivery of Goods (including international shipping)

1. Goods are delivered according to the Customer’s choice, in particular:
   a. by courier (various courier companies),
   b. to parcel lockers or collection points (if available),
   c. to the address provided by the Customer in the Order.
2. The Order fulfilment time (preparation and dispatch of the parcel) is up to 5 Business Days, unless a different timeframe is specified in the description of the Goods.
3. The delivery time depends on the selected carrier and is an estimate.
4. The Order is considered fulfilled when the parcel is handed over to the carrier.
5. The Seller normally delivers within the territory of the Republic of Poland.
6. The Seller may fulfil Orders to other countries, but only after:
   a. the Seller has confirmed by email that the Order can be fulfilled,
   b. verification that fulfilment of the Order complies with applicable law and logistical restrictions.
7. The Seller has the right to refuse international shipping without providing a detailed reason if there is a risk of breaching the law, transport regulations or other restrictions.
8. The Customer should check the condition of the parcel upon receipt where possible. If the parcel is damaged, it is recommended to:
   a. prepare a damage report with the carrier,
   b. take photographs documenting the damage,
   c. contact the Seller promptly by email.
9. The Seller is not liable for delays resulting from the actions of carriers or unforeseen events beyond the Seller’s control.

Chapter 10. Seller’s details and contact information

Seller: Pronix Systems s.r.o., Děčínská 552/1, Střížkov, 180 00 Praha 8, Czech Republic, IČO 24088820,
email: contact@ilabs-shop.pl.

Chapter 11. Retention of title

1. The Goods remain the property of the Seller until payment has been credited in full, unless the law provides otherwise.
2. This provision does not affect the Consumer’s rights arising from mandatory provisions of law.

Chapter 12. Withdrawal from the contract (returns)

1. A Customer who is a Consumer or a Privileged Entrepreneur has the right to withdraw from the Contract within 14 days of receiving the Goods, without giving a reason, subject to the exceptions specified in Chapter 13.
2. To meet the deadline, it is sufficient to send a notice of withdrawal before it expires:
   a. by email to: contact@ilabs-shop.pl,
   b. in writing to the address specified in Chapter 10.
3. The Customer may use the model withdrawal form attached as Appendix No. 1 to the Terms and Conditions, but this is not mandatory.
4. The Seller will confirm receipt of the notice of withdrawal by email.
5. The Customer must return the Goods within 14 days of submitting the notice of withdrawal.
6. The Customer bears the cost of returning the Goods.
7. The Goods must be returned to the address provided by the Seller in the correspondence concerning the return.
8. The Seller refunds the Customer:
   a. the price of the Goods,
   b. the cost of the original delivery to the Customer – up to the cost of the cheapest standard delivery method offered in the Store.
9. The Seller may withhold the refund until the Goods have been received or proof of their return has been provided.
10. The refund is made using the same payment method, unless the Customer agrees to another arrangement.
11. The Customer is liable for any reduction in the value of the Goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.
12. The Seller stipulates that, in the case of Goods supplied in sealed packaging (in particular research peptides) that cannot be returned after opening for reasons of health protection, safety or hygiene, withdrawal from the Contract may be restricted in accordance with the law.
13. To ensure the safety of trade and the quality of the Goods, the Seller only accepts returns of Goods:
    a. in unused condition,
    b. in their original packaging,
    c. with the security seal intact, if the Goods were secured with one.
14. The Seller does not accept returns of Goods whose packaging has been opened or tampered with if, due to their properties, the Goods cannot be placed back on the market or their return is excluded by law.

Chapter 13. Exceptions to the right of withdrawal

1. The right of withdrawal does not apply in cases provided for by law, in particular to contracts:
   a. concerning items supplied in sealed packaging that cannot be returned after opening for reasons of health protection or hygiene,
   b. concerning items that deteriorate rapidly or have a short shelf life,
   c. concerning non-prefabricated, custom-made items,
   d. for services fully performed with the Customer’s consent.
2. If the Goods are subject to return restrictions due to their properties, this information may be provided in the product description.

Chapter 14. Complaints (non-conformity of goods with the contract) – extended procedure

1. The Seller must deliver Goods that conform to the Contract.
2. In relation to Consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Goods with the Contract under the rules arising from the Consumer Rights Act.
3. In relation to other Customers, the Seller is liable under the rules of the Civil Code.
4. Complaints may be submitted:
   a. by email to: contact@ilabs-shop.pl,
   b. in writing to the address specified in Chapter 10.
5. It is recommended that a complaint include:
   a. the Customer’s full name or business name,
   b. contact details,
   c. the Order number,
   d. a description of the issue and the date it was identified,
   e. photographs of the Goods and packaging (if possible),
   f. a description of the storage conditions of the Goods after delivery (if relevant),
   g. the desired resolution.
6. The Seller may ask the Customer to provide additional information or materials if necessary to review the complaint, in particular:
   a. additional photographs,
   b. documentation of damage to the parcel,
   c. information on how and under what conditions the Goods were stored.
7. The Seller may require the Goods to be returned for inspection if the nature of the complaint requires it.
8. The Customer should safeguard the Goods while the complaint is being reviewed in a manner that allows them to be assessed, keeping them in an undeteriorated condition where possible.
9. The Seller will review the complaint within 14 days of receipt or, if additional information is required, within 14 days of the Customer providing that information.
10. If the complaint is upheld, the Seller will take action in accordance with the law, including, in particular, bringing the Goods into conformity with the Contract, replacing the Goods, reducing the price or issuing a refund – depending on the legal basis and the rules applicable to the complaint.
11. Consumers and Privileged Entrepreneurs may use out-of-court dispute resolution methods, including:
    a. mediation by the Trade Inspection,
    b. assistance from a consumer ombudsman,
    c. arbitration courts.
12. Information on out-of-court dispute resolution is also available on the UOKiK website.

Chapter 15. Product reviews and user content (DSA)

1. The Store may allow product reviews to be published.
2. Reviews must comply with the law and good practice and must not infringe the rights of third parties.
3. It is prohibited to post reviews that:
   a. are vulgar, offensive or incite hatred,
   b. are pornographic,
   c. infringe personal rights,
   d. contain advertisements or links to competing products or services,
   e. contain the personal data of third parties.
4. The Seller may moderate reviews and remove or block reviews that breach the Terms and Conditions.
5. A person whose review has been removed or blocked may submit an appeal:
   a. by email to the contact address specified in Chapter 10,
   b. in writing to the address specified in Chapter 10.
6. Anyone may report illegal content via the email address specified in Chapter 10.
7. The Seller will review the report within 14 days and provide information on the decision together with the reasons for it.

Chapter 16. Newsletter and commercial communications

1. The Store may offer a newsletter service involving the sending of commercial communications to the email address provided by the Customer, including information about products, new arrivals, promotions and special offers.
2. The newsletter is a voluntary service provided free of charge.
3. Subscribing to the newsletter requires the Customer’s consent where required by law.
4. The Customer may unsubscribe from the newsletter (withdraw consent) at any time by:
   a. clicking the unsubscribe link in the email message,
   b. sending a message to: contact@ilabs-shop.pl.
5. The Seller may discontinue the newsletter service at any time for important organisational or technical reasons.

Chapter 17. Seller’s liability and limitations

1. The Seller is liable for performance of the Contract in accordance with applicable law.
2. The Seller is not liable for:
   a. interruptions in access to the Store arising from causes beyond the Seller’s control,
   b. actions of third parties, including payment providers and carriers,
   c. improper use of the Goods by the Customer, inconsistent with their intended purpose,
   d. deterioration in the quality of the Goods resulting from improper storage by the Customer.
3. In the case of research products, the Seller is not liable for the consequences of using a product in a manner inconsistent with its intended purpose, in particular in a manner contrary to Chapter 5.
4. The Seller’s liability towards Entrepreneurs may be limited to the value of the Order, unless mandatory provisions of law provide otherwise.

Chapter 18. Force Majeure

1. The Seller is not liable for failure to perform or improper performance of the Contract caused by Force Majeure.
2. In the event of Force Majeure, the Seller will take steps to restore the proper functioning of the Store and fulfilment of Orders as quickly as possible.

Chapter 19. Final provisions and changes to the Terms and Conditions

1. Contracts concluded in the Store are governed by Polish law.
2. Contracts are concluded in Polish.
3. The Seller may amend the Terms and Conditions for important reasons, including, in particular:
   a. changes in the law,
   b. changes to payment or delivery methods,
   c. changes to the Store’s functionality,
   d. changes to the product range,
   e. the need to clarify provisions of the Terms and Conditions to improve the safety of trade.
4. Changes to the Terms and Conditions apply to Orders placed after the new version of the Terms and Conditions has been published.
5. For Customers with an Account, the Seller will provide notification of changes to the Terms and Conditions and allow them to reject the changes and close their Account.
6. The Terms and Conditions are effective from 21.01.2026.

ILABS STORE CUSTOMER ACCOUNT TERMS AND CONDITIONS

Chapter 1. General provisions

1. These account terms and conditions (hereinafter: the “Account Terms and Conditions”) set out the rules for using a Customer account (“Account”) in the ILABS online store (“Store”), available at https://ilabs.shop.pl.
2. The Account service is an electronic service within the meaning of the Act on the Provision of Electronic Services.
3. The Account service is free of charge and supplementary to the sale of Goods.
4. Matters not covered by the Account Terms and Conditions are governed by the Store Terms and Conditions.

Chapter 2. Technical requirements and features

1. The technical requirements are as set out in Chapter 3 of the Store Terms and Conditions.
2. The Account allows:
   a. saving shipping details,
   b. viewing Order history,
   c. viewing the fulfilment status of Orders.

Chapter 3. Conclusion of the Account contract, withdrawal and termination

1. Creating an Account constitutes the conclusion of a contract for the provision of an electronic service for an indefinite period.
2. The Customer may close their Account at any time by contacting the Seller by email at: contact@ilabs-shop.pl.
3. A Customer who is a Consumer has the right to withdraw from the contract for maintaining the Account within 14 days of its conclusion.

Chapter 4. Account complaints

1. Complaints concerning the operation of the Account may be submitted in accordance with the complaint rules described in the Store Terms and Conditions.
2. The Seller reviews complaints within 14 days.

Chapter 5. Personal data

1. Information on the processing of personal data is provided in the Store’s Privacy Policy.

Chapter 6. Changes to the Account Terms and Conditions

1. The Seller may amend the Account Terms and Conditions under the rules described in the Store Terms and Conditions.
2. If the Customer does not accept the changes, they may terminate the Account contract by giving 14 days’ notice.